Micro Focus announces update to its Service Management Automation solution

Micro Focus today released SMA-X, the 10th version of its Service Management Automation platform with enhanced automation, analytics and collaboration. “This changes how end users interact with service management,” said Roy Ritthaler, vice president of product marketing, who joined Micro Focus from HPE. By adding chatbots and virtual agents, SMA-X “provides the modern service experience, … continue reading