Everyone today talks about improving customer experience, but what’s the best way to achieve this? A key challenge for solutions providers is how to obtain valuable feedback from users without experiencing their pain points first hand. Increased engagement is a must to achieve this. While this means dedicating more resources to the client, there is … continue reading
Software analytics leader New Relic, Inc.(NYSE:NEWR) today unveiled New Relic Infrastructure, a new monitoring solution designed to provide deep, real-time visibility into a company’s dynamic cloud and hybrid infrastructure and integrate seamlessly with New Relic’s application performance solutions. New Relic Infrastructure enables correlation of performance metrics and configuration changes to the infrastructure, enabling modern IT … continue reading
Apple and IBM have announced an expansion to their mobile application partnership, unveiling banking and financial services apps in the IBM MobileFirst for iOS portfolio.The new services include a Passenger Care app for customer service assistance during travel and transportation; a Dynamic Buy retail app for real-time data-driven product recommendations; and an Advisor Alerts app … continue reading
Until recently, SOASTA has been mainly focused on cloud testing solutions, but recent announcements from the company revealed a new direction. While SOASTA will continue to focus on its cloud-testing solutions, the company is working on making performance a more fundamental aspect to its portfolio. “Cloud testing has always been about performance,” said Brad Johnson, … continue reading
SOASTA explains how to identify performance issues, build an end-to-end test plan, and achieve the best user experience … continue reading
