Topic: incidents

How I learned to stop worrying about incidents and love on-call

In early 2014, Atlassian started the process of rebuilding our core products as modern “cloud native” applications. This was a big change that required careful planning and execution across most of the company. One complicated issue was figuring out how to streamline user management across our SaaS products. Eventually we were ready. As we rolled … continue reading

PagerDuty open-sources its Incident Response Documentation

After building up its internal incident response documentation for several years, the enterprise incident resolution service PagerDuty open-sourced the documentation so the community can better prepare for various incidents. The PagerDuty Incident Response Documentation is a collection of best practices for how to prepare new employees for on-call responsibilities, as well as how to handle … continue reading

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