Use Emotional Intelligence before Artificial Intelligence

Process change is more about people than process. At least until processes can be fully automated. During the past decade, I have championed technology-led process improvement initiatives at over a dozen large companies. I have seen process improvement implemented successfully primarily when such initiatives were pursued with a healthy mix of technology and human understanding … continue reading

Guest View: It’s getting too technical

Every business analyst has heard this at least once, if not often: “I don’t want to get too technical for this discussion.” But the fact of the matter is “it is getting technical.”  With more organizations moving to the cloud and developing cloud-based solutions, terms of information technology that have been used in the software … continue reading

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