Topic: customer data

For ISVs, customer data is driving decisions on features and user experience

Feature prioritization and user experience are the top two ways Independent Software Vendors (ISVs) find customer data most useful, according to the results of a recent survey on ISVs data trends. Almost 85 percent of respondents reported customer data is useful in determining which features should be prioritized in their product roadmap, as reported in … continue reading

Industry Watch: Context is the key to customer interaction

In this world of capturing huge amounts of data from individuals – from the headphones we wear understanding our listening habits and moods, to geolocation, to how we drive – many fear the loss of personal privacy. Michel Feaster, CEO of a startup called Usermind, sees it differently. All of this data collection and analysis … continue reading

SD Times Blog: The Big Boulder Initiative

This initiative seeks to get business intelligence and data-gathering companies to adopt standards and regulations … continue reading

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