Topic: customer engagement

Report: 55% of companies are not ready for a cookieless world since most rely on third-party data

The vast majority of companies at 81% rely on third-party data and 55% of companies said they are not fully ready for a cookieless world. Safari and Firefox currently block third-party cookies and Google Chrome will follow by the end of 2023.  Twilio announced in its third annual State of Customer Engagement Report, which reflects … continue reading

5 ways to drive business results with customer training

Customer training is a critical, but frequently overlooked business driver for software companies. As the industry has increasingly moved from a perpetual license model to subscription services, securing renewals has become just as important as winning new business. This trend has driven increased demand for customer-facing training programs that keep customers engaged and ensure customers … continue reading

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