Topic: cx

UI testing a key part of delivering good user experiences

User experience has always been an important factor in the success of an application, but in an increasingly digital-only world, its importance is only increasing.  If all goes perfectly, the user doesn’t think about what’s going on behind the scenes. When a button does what it’s supposed to when it’s clicked on, the user goes … continue reading

premium User feedback can be found in unlikely places

In 2013, customer experience firm Walker released a report in which it predicted that by 2020, user experience would be the key differentiator for brands, and price and product would become less important to users when choosing among different digital services. Well, 2020 is here, and that prediction seems to have been pretty accurate. In … continue reading

Considering CX is the key to unlocking value from Agile

The benefits of Agile development have long been touted: faster development cycles, increased innovation, and improved productivity. But Agile isn’t just about developing faster. Taking into account customer experience (CX) is a key part of it, too. As Agile has gained traction across the industry, software has morphed into a living thing that grows and … continue reading

How to successfully apply DevOps in your CX development

When businesses embrace a “customer first” mentality, they become more reliant on technology than ever before. As these enterprises race to transform themselves into digital companies, the need for constant innovation of customer experience (CX) capabilities through software development comes into focus. For customer experience products and services, the imperative for quality is paramount because … continue reading

Cyara brings DevOps to customer experience solution

Customer experience (CX) assurance platform provider Cyara wants to help businesses improve the speed and quality of their development, testing and production teams with the announcement of new DevOps integration. According to the company, the new features will enable businesses to increase their automation initiatives and provide an Agile approach to CX design and management. … continue reading

Differentiating customer experience from traditional software user experience

In recent years, developing a great user experience has become critical for success in software development. With so many different options for products, users have the power and freedom to choose to use those companies with which they have the best experience. “UX is an established discipline,” said Jason Moccia, CEO of OneSpring. “It has … continue reading

DataStax updates its enterprise platform and unveils new strategy

DataStax today announced the latest version of its data platform, DataStax Enterprise 5.1, as well as a new strategy to help enterprises design and implement customer experience  applications, called DataStax CX Data Solution. The new CX Data solution is made up of the DataStax Enterprise platform, centralized training and specialized services to help its customers … continue reading

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