RECORDED EVENT: How do you currently document and layout your business processes? A whiteboard? Sticky notes? A simple diagramming tool?
Have you considered a more sophisticated, dedicated process mapping tool? This can help improve the efficiency and accuracy of your processes, leading to better business results.
By moving to a dedicated process mapping software, business users can improve processes, implement version control, keep teams in sync and standardize an effective process mapping solution across the organization.
Join our guest Bob Spory, IBM Cloud Technical Specialist and a thought leader in the BPMN space, as he discusses ways you can solve common issues that often impact process mapping.
Best practices to be covered:
Watch this webinar now!
Featured Speaker:
Join our guest Bob Spory, IBM Cloud Technical Specialist, a thought leader in the BPMN space as he discusses best practices to solve version control and collaboration issues that often impact process mapping.
RECORDED EVENT: In this webinar, you’ll hear from Agile expert, author and thought-leader Al Shalloway, CEO of Net Objectives and Olga Ikhelis, Product Specialist at Targetprocess as they share how Agile methodology and enterprise-ready tools come together in the real world for true business agility. They will share insights on how to provide greater visibility and collaboration as you scale Agile across large organizations to deliver more customer value.
Agile frameworks and project management tools should not only be used to organize work, but also to help team leaders and program and portfolio managers make better decisions to prioritize the most important work.
Join this webinar to learn:
How your peers are already using a healthy combination of process and tools to steer work at the team, project, program and portfolio levels.
Why it is essential for your teams to have line of sight into the business value they are asked to create.
What functionality to look for in a tool that provides full visibility and measurement into the entire value stream.
Watch the webinar today!
Featured Speaker:
RECORDED EVENT: Gartner has identified Software Usage Analytics as an “on the rise” emerging technology that is enabling software providers to improve customer experience. But how is that translating in developers’ daily lives?
According to the results of a recent survey on data trends by SD Times, almost 85 percent of respondents reported that customer data is useful in driving product roadmap decisions, with feature prioritization and user experience topping the list.
During this webinar SD Times’ Editor-in-Chief David Rubinstein digs in to the survey results and shows how creators of software are relying on user insights to make important roadmap and customer experience decisions.
Revulytics’ VP of Software Analytics, Keith Fenech, shares customer case studies of how two vendors are using anonymous customer data to cut UI redesign in half and prioritize feature development on their product roadmaps.
Watch the webinar now.
RECORDED EVENT: In today’s modern software factories, organizations are shifting security to the left. No longer just the purview of firewalls, security needs to be built in during development and deployment processes. By doing so, organizations can ensure they are limiting vulnerabilities getting into production while cutting costs of both downtime and code rework. Learn about:
Watch the webinar now!
Recorded Event: Why aren’t your website visitors converting? Are they just browsing? Is the offer not right? Or is your website too slow?
A faster, more reliable website has been proven to increase engagement and deliver more revenue. Which can lead to higher order values, better conversion rates, stronger brand loyalty, and more positive business outcomes.
Watch this webinar to find out more about our solution that’s enabling companies to ensure fast and amazing digital experiences for customers.
Learn how Digital Performance Management can help you:
Enjoy the webinar recording!
RECORDED EVENT: There is no doubt that a solid unit testing practice is fundamental for building a successful testing strategy, but organizations struggle to effectively adopt and scale unit testing. Stymied by the effort, specialized skills, and time required to create, scale, and maintain an effective unit testing practice, many end up with gaps in coverage and release code with more risk than desirable.
To tear down the barriers to unit testing, organizations can leverage technology that guides users through process, performing the tedious aspects of creating and maintaining meaningful test cases. With Parasoft Jtest’s Unit Test Assistant for Java, developers can create, assess, and enhance unit tests with the help of automated tooling, reducing the amount of time and skill required to create and maintain effective test suites. In this webinar, we’ll discuss the challenges of unit testing and show you how to leverage new technology to effectively scale the practice across the organization.
You will learn how to:
Register for the webinar.
Successful brands know that digital customers are less patient and more fickle than brick-and-mortar customers. Six seconds or less can make the difference between a click-through or conversion and a bounce. On Wall Street, milliseconds cost millions. Using SOASTA performance analytics solutions, businesses can master the relationship between business goals, user behavior and end-to-end performance. And, they can get the actionable, real-time intelligence they need to maximize digital business performance.
“We monitor, measure and test over 3 billion user experiences every week. In doing that, we’re learning trends and patterns so our customers can understand their customers at entirely new levels. Whether it’s customers in New York versus New Zealand, the size of the transaction, the value or cost of the item or entertainment versus business transaction, we help our customers better understand performance through performance analytics,” said Tom Lounibos, CEO and cofounder of SOASTA.
SOASTA is among the 2015 SD Times 100 for its leadership in the QA, Security and Performance category. Recently, the company launched a 24-hour Digital Operations Center (DOC) that greatly expands the number of metrics it can test and visualize. That, combined with its unmatched real user monitoring and robust performance testing capabilities, solidifies the company’s position as a leader within the Digital Performance Management (DPM) space, along with AppDynamics, New Relic and DynaTrace.
“Testing and application performance monitoring are converging into one super category,” said Lounibos. “We’re well known in the testing space with CloudTest and TouchTest. mPulse adds real user monitoring to that, which is part of APM. These two environments are coming together because you can’t do one versus the other. You need to test and monitor because there’s always something that slips through the cracks.”
All of the Top 20 online retailers in the U.S. rely on SOASTA to deliver better customer experiences and to outperform their competitors. Soon, the company will introduce a mid-market solution that is destined to be a game-changer for mid-size companies.
Avoid Costly Outages and Latency
App and website failures are on the rise because the architectures needed to run them are getting more complex. New capabilities, such as dynamic content and microservices-based architectures, introduce millions of points of failure in a system. With SOASTA, companies can simulate any possible fail scenario that might occur around the world in a matter of minutes so they can proactively avoid site outages, latency and performance-related app issues.
“Companies lose millions of dollars in seconds,” said Lounibos. “Cool websites and apps built for speed are starting to have performance problems. Just recently, the United Airlines site crashed. Hundreds of thousands of travelers were impacted and over 700 flights were cancelled. The same day, the New York stock exchange crashed. Hundreds of thousands of transactions were cancelled and millions of dollars were lost. Then, everyone went to the Wall Street Journal site to see what happened, and it crashed. People don’t realize that things like that are happening every day.”
Retailers know that site performance directly impacts brand loyalty. In just six seconds, customers will defect to a competitive site that delivers a better user experience.
“It’s terrible for some of the brands that come to us. They haven’t tested or they don’t have the right monitoring in place and they’re running into big problems,” said Lounibos. “Complexity breeds failure and failure is on the rise.”
Keep Pace with the Changing Landscape
In today’s dynamic business environment, companies need to act quickly and wisely. While actionable insights are important, they need to be put in context so that businesses can act with greater precision. Retailers and others are using SOASTA’s DOC correlation platform to combine disparate data sources—some of which may be siloed otherwise—to gain unprecedented insights and intelligence.
“CloudTest and TouchTest can tell you what might occur on a Black Friday or a Cyber Monday. We can simulate every possible scenario that could happen on the planet, but you still need to know what’s happening in the real world,” said Lounibos. “That’s what mPulse does. It captures Web and mobile experiences based on all sorts of factors. We can correlate that data with the data from the hundreds of other monitors our customers are using such as Keynote, Omniture, CoreMetrics, AppDynamics or New Relic to provide a more accurate view of the customer and to understand things like the impact of a millisecond on sales.”
Analytics is completely redefining how Major League Baseball—a SOASTA customer—operates. It uses Big Data and math to decide which players are chosen, what their positions on the field should be and how spectators watch the game.
“Correlation of data is what we’re known for,” said Lounibos. “We allow you to take disparate pieces of data and create new metrics for building your digital business. You can monitor, measure, test and understand user experience in entirely new ways.”
Learn more at www.soasta.com.
Data is a company’s most valuable asset, but not everyone knows what to do with it or how to derive value from it. Companies are collecting data about devices, browsers, code, third parties, microservices, customer information and business metrics, all of which are growing in volume and complexity. Using the New Relic Software Analytics platform, enterprises and SMBs can deliver better-quality software faster and make more-informed business decisions.
“People are drowning in data and they need help making sense of it,” said Todd Etchieson, VP of Product Management, Business Analytics at New Relic. “As the leader in software analytics, we help you build and run great software.”
New Relic is among the SD Times 100 for its many contributions to the Big Data and Business Intelligence category. In the last year, the company expanded its platform in several ways that strategically benefit customers, and for the third year in a row New Relic was named a Leader in Gartner’s Magic Quadrant for Application Performance Monitoring (APM). Meanwhile, the company expanded its presence across Europe and launched a worldwide enterprise integrator program that will fuel the adoption of its platform among thousands more enterprises worldwide. In addition to adding monitoring capabilities for microservices and Docker, New Relic acquired Ducksboard, a SaaS dashboarding solution.
“We are committed to providing the most comprehensive software analytics platform on the market,” said Etchieson. “Now, people across organizations can get real-time answers to important business questions.”
A Sound Platform Approach
The New Relic Software Analytics Platform can now track, monitor, analyze, and visualize technical and business data. The original product, APM, monitors applications so software teams can spend more time building great software. More recent products include Mobile for optimizing mobile customer experiences, Server for adding operational insights, and Plugins for extending the flexibility of the platform. In the last year, New Relic added Browser for front-end performance insights, Synthetics for simulating user flows and interactions, and Insights for facilitating informed decision-making based on the data collected by all the other modules.
“Our software analytics platform delivers real-time insights so our customers can make critical decisions about their software and businesses,” said Etchieson. “The platform’s broad and deep capabilities allow you to understand how your software is performing, how the business is performing, and how customers are engaging with you.”
Using Insights’ advanced performance capabilities, users can get a detailed, real-time perspective of all the data their software stack is generating. It features a very simple interface, a straightforward query language, and a non-indexed database so any user can explore data and get insights into their company’s technology or business in a self-service manner. Using New Relic Query Language or NRQL, users can quickly build dashboards instead of waiting weeks for reports.
“In a half an hour, you can run queries, create widgets, add them to a dashboard so people can just log in and use the dashboard directly,” said Etchieson.
100% Cloud-Based
The entire New Relic Software Analytics Platform operates in the cloud, so customers can take advantage of advanced, cost-effective software analytics capabilities. Its multi-tenant SaaS architecture allows enterprises and SMBs to analyze software, improve performance, and make critical business decisions.
“Our cloud architecture is democratizing data across organizations, providing direct access to different people. It also allows SMBs to access data analytics capabilities they didn’t have previously,” said Etchieson. “Both enterprise and SMB customers love our SaaS product because it provides a faster, more flexible, and less capital-intensive option to solving important business and technical issues.”
Proven Results
FlightStats, a flight data services and solutions company uses every product New Relic offers to improve both system and business performance. The company attracts more than 5 million unique visitors per month, and delivers nearly 100 million impressions via the Web and mobile devices per month.
“FlightStats tracks the status of about 90,000 flights per day. Because they sell data to vendors, they need an analytics product that allows them to understand the accuracy of their data and how their users are behaving,” said Etchieson. “The entire organization relies on Insights.”
Specifically, the technical analytics team uses the New Relic platform to debug the functionality of the website and to discover holes in data acquisition, which are also critical to the business since its reputation and viability depend on the completeness and timeliness of data. FlightStats is also monitoring user analytics so it can better understand customer behavior and conversions. Interestingly, the company uses Insights to identify IP addresses that are scraping content from its website. Once it identifies the offending addresses, FlightStats blacklists them, which has reduced bandwidth consumption by 50%. Later, the IP addresses are transformed into a prospect list for a paid service.
Expect to see even more business and technical capabilities from New Relic in the near future.
Learn more at www.newrelic.com.
More companies are trying to drive value from Big Data whether improving the accuracy and reliability of business intelligence, preventing fraud, understanding customer sentiment, or curing diseases. With the explosion of Big Data comes more bad data. With Melissa Data, organizations can achieve better outcomes by verifying global customer data in real-time and ensuring the quality of additional types of data.
“Analytics is the leading use case for Big Data. Companies are processing huge datasets quickly and economically, but Big Data simultaneously introduces data quality challenges” said Bud Walker, VP of Sales and Strategy at Melissa Data. “Bad data leads to flawed analytics and insights, so the outcomes are compromised and the business value suffers. Data blending from enriched and multisourced datasets can augment analytics and reporting.”
Melissa Data’s rich set of Cloud and on-premise APIs and broad support of platforms ensures that its customers can benefit in more ways from clean data, including creating “Big Data blends” that tie Big Data analytics to reference data, such as the social media pulse of a particular product release. Using Melissa Data services and APIs, enterprises can improve business intelligence using validated data that is optimized for Big Data analytics and a 360-degree view of the customer.
Melissa Data was named to the SD Times 100 list for its excellence in the Database and Data Management category. Over the last year, the company has continued to expand the breadth and depth of its award-winning data-management capabilities, and has augmented its international presence with a new office in Australia to complement existing regional offices in the United Kingdom, Germany and India. The company is now also Service Organization Controls 2 (SOC2) certified.
“SOC2 certification is a pretty big milestone for us. It reflects the integrity of our organizational controls over the design of our systems, our business continuity, disaster recovery, and security and privacy rules,” said Walker. “It’s another trust factor when we’re dealing with large enterprises.”
Verify Customer Information in Real Time
Melissa Data can autocomplete and verify postal addresses for more than 240 countries, saving time and keystrokes, and ensuring that only valid information enters your database.
Its Global Email Cloud Service helps improve e-mail deliverability so customers can minimize bounce-backs and avoid blacklisting. The service provides a flexible range of data quality operations including the ability to add domain names, specify misspelling fixes, standardize casing of e-mail addresses, and identify invalid domain names for suppression. It also enables customers to manage various e-mail datasets with different levels of validation. Using the Global Email Cloud Service, enterprises can eliminate 95% of bad data in master customer data files.
“The Global Email Service protects businesses with flexible, cascading data-quality features including basic spelling and syntax, domain-level verification, and individual e-mail box deliverability,” said Walker. “It improves the ROI of direct marketing efforts.”
Melissa Data’s global contact data verification capabilities are also ideal for CRM, call center, and e-commerce applications. In the CRM space, tools are available for JD Edwards, Oracle Business Suite, PeopleSoft, Siebel, and Salesforce.
Understand What Your Data Can Do
Optimal business outcomes depend on clean data, but it can be very difficult to determine what condition the data is in. Melissa Data’s Data Profiler helps organizations discover existing weaknesses in their databases so they can create and enforce business rules on incoming records to maintain data quality. Using Melissa Data’s flexible API, businesses can monitor, measure and analyze data. The C++ API includes Windows and Linux libraries so it can be integrated easily into custom applications. It provides three levels of data analysis, including general formatting, content analysis and field analysis.
“Not only can you normalize, cleanse and verify data, but assess it and come up with a game plan. You can set thresholds by which the data is checked for consistency and integrity in real time as daily loads or as data transactions are completed,” said Walker. “It’s integrated with lots of other applications, directly in the database, wherever you want.”
Significantly, the data profiler can be used for any kind of data: customer data: customer transactions as well as non-customer data.
“The first foray into non-customer-centric data has been accomplished with our assessment tool and the data profilers, but now we’re looking into product domains and looking across domains of cleansing and validation for any kind of data—normalizing and cleaning data whether it’s dates and times, sales data, numeric data, product data, product hierarchies, and more,” said Walker. “We’re focused on being a data-quality solution, so we’re expanding that area and we’ll continue to do more integrations.”
For more information about Melissa Data and its data quality solutions, visit www.melissadata.com.
Organizations must deliver high-quality software faster than ever before in order to stay competitive. While the end goal is Continuous Delivery (CD), many large enterprises are having trouble simply adopting a DevOps mindset or achieving even the prerequisite of Continuous Integration (CI). Electric Cloud eases the transition for teams by enabling end-to-end automation and acceleration so even the largest and most complex software organizations can speed the release of higher-quality products.
Electric Cloud powers CD with products that automate and accelerate build, test and application release processes at enterprise scale. Its unified approach to Continuous Delivery is easing the transition for companies of all sizes across industries, with leaders like Qualcomm, SpaceX, Cisco, GE, Gap and E*TRADE using Electric Cloud’s solutions to boost DevOps productivity and Agile throughput.
“Our mission is to help the world deliver better software, faster,” said Anders Wallgren, CTO of Electric Cloud. “Many teams we talk to have figured out how to automate the delivery of a single application into production. Some have even figured out how to predictably automate the delivery of that same application to earlier Dev and Test environments. But when they need to start managing multiple applications, from multiple teams, across multiple environments—the complexity can be overwhelming. And that’s where Electric Cloud can help.
“If you’re operating at scale, you want everyone to have shared control and visibility over all of your tools and resources—including Build, QA or Production infrastructures, which can be on-premise or in the cloud,” said Wallgren. “Our products eliminate manual, error-prone work, coordinating and orchestrating tens, hundreds or even thousands of people, processes, resources and tools so Agile teams can efficiently bring high-quality products to market, faster.”
Automation at Enterprise Scale
ElectricFlow is a DevOps automation platform, which enables Dev, QA, Ops and Release teams to automate highly complex build, test and deployment processes at scale. With ElectricFlow, teams achieve repeatable, auditable and scalable software-delivery practices that improve software quality, speed time to market, and reduce costs.
ElectricFlow has been in the market for just over 12 months, but the underlying technology has been in use for years by some of the largest, most complex and most demanding global enterprises.
“’Enterprise-readiness’ tends to mean different things to different people,” said Wallgren. “Security and traceability? High availability? Scalability? Pipeline versioning? We’ve had years to add these and other features to the platform, which allows us to check all the boxes that our large customers care about.”
ElectricFlow fits neatly into the modern DevOps toolkit. It seamlessly integrates with the myriad of tools organizations use as part of their software-delivery life cycle, to offer centralized management, orchestration and reporting for the entire toolchain. The interfaces available to users include a modern Web UX, JRuby, Groovy and Perl-compliant CLIs, a Groovy-based DSL, REST, Plugin and platform APIs.
Shrink Cycle Times and Improve Productivity
“What we find within our larger customers, with hundreds or thousands of developers,
is that automation alone can’t solve their DevOps or CD problems. To achieve CI or CD, you need to amplify feedback loops, and provide fast feedback to developers. That’s impossible to do when builds and tests take too long to complete,” said Wallgren. “That is exactly where our patented ElectricAccelerator technology comes in.”
ElectricAccelerator supercharges Continuous Integration by dramatically accelerating software builds and tests, safely parallelizing jobs across any number of shared infrastructure resources without sacrificing build accuracy. ElectricAccelerator speeds up make-based builds as well as all kinds of test suites and static analysis, including Selenium, CppTest, Coverity, Klockwork, Parasoft, Boost and Code Coverage. “We recently had a large e-tail customer whose biggest roadblock to CI was their Selenium testing suite,” said Wallgren. “ElectricAccelerator was able to parallelize and speed up those tests by 60x.”
Powering the DevOps Community
DevOps is a team sport. It’s all about collaboration: bringing people and teams together to ask interesting questions, experiment and continuously improve. It is in this spirit of collaboration that Electric Cloud partnered with Gene Kim and ITRevolution to host the DevOps Enterprise Summit (#DOES15). Last year the conference sold out, and this year they have increased the size of the venue to ensure more people can participate.
In addition, Electric Cloud also hosts “Continuous Discussions” (#c9d9), an open forum to discuss Agile, DevOps and Continuous Delivery. Each episode focuses on a different software delivery use case, and features DevOps practitioners who join on a live video chat to discuss their views and share best practices.
“DevOps and Continuous Delivery are as much about people and process as technology,” said Wallgren. “To accelerate our mutual success, we focus on providing the most robust, end-to-end, enterprise-scale CD platform, alongside community programs designed to connect with peers and share tips and lessons learned—so that we can all become better, together!”
Learn more at electric-cloud.com.