RingCentral, Inc., a leading provider of cloud business communication solutions, today announced an expansion of its ecosystem and new capabilities of the RingCentral Connect Platform. Since the end of Q1 2015, RingCentral has more than tripled the number of registered developers and third party applications in production have grown significantly. In addition, the number of API calls from third-parties has increase by more than 6X in the past quarter.
“Our vision is to provide an open communications platform that allows businesses to create seamless and integrated experiences, and set free new innovations that create tremendous customer value,” said David Lee, Vice President of Platform Products at RingCentral, “Since we announced the public beta of the RingCentral Connect Platform earlier this year, we’ve been happy to see the growth of our platform and the new innovations integrating RingCentral’s cloud communications capabilities into third-party business applications.”
Recent partners who have joined the RingCentral Connect Platform include the following:
- Apptivo – a CRM and business productivity software
- Bpm’online – A sales cycle and service management software
- Nutshell – A CRM software
- Connectivity – A leading provider of customer profiles offered to businesses
- TeamSupport – A helpdesk, customer support software
- PCRecruiter – A recruiting management software
- Sikka – A practice management software
“We are committed to providing the best practice management software for health care service providers. The integration with RingCentral has allowed us to add communication capabilities into our product so Sikka continues to transform the customer experience, improve workflow and make communication more consistent across all channels,” said Vijay Sikka, the CEO and founder of Sikka Software Corporation. “RingCentral helps us tap into an unprecedented amount of data and insights, giving Sikka a leg up on competition within the $220 billion retail healthcare space that includes dentists, veterinarians, audiologists, optometrists and more.”
“By integrating RingCentral’s cloud business communication solutions with TeamSupport customer support software, our customers can further improve workflow efficiency while providing better customer support,” said Robert Johnson, CEO of TeamSupport. “Our solution provides a wealth of information and powerful customer insights to business users, and the integration with RingCentral adds an additional communication channel for integrated support and improved efficiency, while also providing a more seamless customer experience.”
Added SDKs and APIs
As part of RingCentral’s continued Platform expansion, the company is now making available PHP and C# SDKs, addressing significant demand among customers and developers. These additional SDK languages offer a refined and expanded set of simplified methods for accessing the RingCentral Connect Platform. In addition, new API calls have been added, including the three-legged OAuth API which allows applications to prompt users to log into RingCentral and grant the application access to specific resources associated with that account, such as call logs or recordings. Also, the Call Recording Access API has been added, allowing customers or partners to retrieve call recordings, and utilize them for data insights.
To learn more about the RingCentral Connect Platform, visit https://developer.ringcentral.com/.