Topic: user experience monitoring

How does your company help its customers with digital experience monitoring

Nik Koutsoukos, CMO at Catchpoint explained: In a digital economy enabled by cloud, SaaS, and IoT, applications and users are many and can be located anywhere. Catchpoint is the only Digital Experience Observability platform that can scale and support today’s customer and employee location diversity and application distribution. We enable enterprises to proactively detect, identify, … continue reading

Digital experience monitoring (DEM) supports a a distributed workforce

Digital experience monitoring the key to supporting a distributed workforce

While making sure applications are up and running is important, it may be even more important to perform monitoring that is from the perspective of your users. After all, who cares if your APM data shows an application to be up and running if the user is experiencing an issue that’s gone undetected? This is … continue reading

premium User feedback can be found in unlikely places

In 2013, customer experience firm Walker released a report in which it predicted that by 2020, user experience would be the key differentiator for brands, and price and product would become less important to users when choosing among different digital services. Well, 2020 is here, and that prediction seems to have been pretty accurate. In … continue reading

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