Topic: user experience

How to successfully apply DevOps in your CX development

When businesses embrace a “customer first” mentality, they become more reliant on technology than ever before. As these enterprises race to transform themselves into digital companies, the need for constant innovation of customer experience (CX) capabilities through software development comes into focus. For customer experience products and services, the imperative for quality is paramount because … continue reading

Guest View: Top developer skills in demand

Digital disruption is building a voracious appetite for developers — and every area of home and business life is adapting to disruption. Platform-based business models, from travel and hospitality to recruitment and P2P funding, dominate the economy. Firms like Airbnb and Uber have no physical inventory of their own, but their platforms have revolutionized their … continue reading

UX design: It takes a village

UX design and testing continue to evolve with the emergence of new technologies that enable new types of experiences. Mobile and web apps changed the conversation from UI to UX. Now, UX involves much more than graphical UIs and app performance. Organizations must deliver omnichannel experiences that contemplate voice interfaces, virtual elements and more. “We’re … continue reading

Infragistics accelerates ROI for great user experiences

For the past 30 years, developers have trusted Infragistics to improve their productivity. As app design trends shifted from function-focused to delighting end users with great experiences, Infragistics led the way with tools for developers and designers that enable them to be more innovative and productive alone and together as part of a design-lead process. … continue reading

Improving UX outcomes is a team sport

Most companies building software tout the great user experiences (UX) they provide, but enterprise users seldom agree. After all, everyday apps are intuitive but enterprise applications still tend to require conformance. With Infragistics Indigo.Design, enterprise designers and developers can cooperatively deliver the kinds of UX outcomes their customers expect. Part of the problem is the … continue reading

Utilizing customer experience to measure the impact of new features

For many software engineers, the end-user experience is considered a key element of the features they develop. A number of studies conclude that businesses understand the importance of prioritizing customer experience to remain competitive, so this approach to development aligns well with these business goals. A recent Gartner study shows that 89 percent of brands … continue reading

Organizing a UX team to complement your development team

In order to provide customers with a good experience when using your product, UX needs to be a consideration during development. UX serves two important purposes: helping you understand your customer and translating that understanding into business success, said Josh Ulm, group vice president of UX Design, PaaS, and IaaS at Oracle. “It’s simple really, … continue reading

Industry Watch: In software, words matter

This month’s column is about words — specifically, the textual content that appears in your applications. While teams of engineers and designers spend hours thinking about the user interface, the actual words written into an application are often an oversight. An easy example used to understand the importance of the word content is when you … continue reading

Search provider Algolia acquires SeaUrchin.IO to enhance insights

Search and discovery service provider Algolia today announced the acquisition of SeaUrchin.IO, a real-time search insights platform, to add greater understanding of user behavior to its solution. Algolia’s search-as-a-service product “helps developers working in ecommerce and B-to-B deliver a great user experience,” Nicolas Dessaigne, Algolia’s founder, told SD Times. “We want to improve the search … continue reading

SD Times news digest: BMC’s business automation platform, Loom Systems’ AI playbook and Adobe XD CC updates

BMC has announced new capabilities for its Control-M solution. Control-M is the company’s digital business automation platform. The new platform is designed to enable existing and new customers to build, deploy, and manage their business application workflows faster. “In today’s business environment, speed is the currency of digital business,” said Gur Steif, president, digital business … continue reading

User experience remains front and center for web application developers

In baseball, it’s three strikes and you’re out. In this age of app fatigue and digital transformations, the rules of America’s favorite pastime don’t apply to web application development. For most brands and enterprises, they have seconds to delight a user or they are skipping out of the ball park and onto the next competitor. … continue reading

For high-performing engineering teams, disagreement is healthy

You’ve probably heard the conventional wisdom that teams should be aligned around a common goal. But while it’s important to have a shared business objective, the idea that everyone needs to have the same goal is selling your engineering team short. Productive tension is beneficial for organizations. In my engineering group, I have at least … continue reading

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