Topic: user experience

Balancing user experience and performance

Mobile apps have changed our world— from how we pay bills to how we date or order food, to even the ways we play games. They’ve opened up seemingly limitless possibilities, thanks to the talent of the developer community. Building the next killer app requires the creation of features that attract and delight while still … continue reading

How does your company help its customers with digital experience monitoring

Nik Koutsoukos, CMO at Catchpoint explained: In a digital economy enabled by cloud, SaaS, and IoT, applications and users are many and can be located anywhere. Catchpoint is the only Digital Experience Observability platform that can scale and support today’s customer and employee location diversity and application distribution. We enable enterprises to proactively detect, identify, … continue reading

Digital experience monitoring (DEM) supports a a distributed workforce

Digital experience monitoring the key to supporting a distributed workforce

While making sure applications are up and running is important, it may be even more important to perform monitoring that is from the perspective of your users. After all, who cares if your APM data shows an application to be up and running if the user is experiencing an issue that’s gone undetected? This is … continue reading

The RUF framework creates a holistic customer experience report

Tim Jones, founder & CEO of app screenshot generator LaunchMatic, shared a story from when he served as growth product manager at Keepsafe Software. He and his team were struggling to create a holistic customer experience report that could be presented to the executive team. “We were receiving tens of thousands of support emails, app … continue reading

Digital experience monitoring more necessary than ever in an increasingly digital world

For many companies, digital transformation has been happening slowly over the years. But this year, the COVID-19 pandemic has forced companies to transform faster than before, or risk getting left behind. Brick-and-mortar stores needed to create digital storefronts, restaurants needed to invest more heavily into amping up their online ordering operations to support delivery and … continue reading

SD Times Open-Source Project of the Week: React Spectrum

This week Adobe introduced a new open-source project designed to help developers build great user experiences. React Spectrum is a collection of libraries and tools that focus on adaptive, accessible and robust user experiences.  The project currently includes three libraries: React Spectrum, which is an implementation of Adobe’s design system React Aria, a library of … continue reading

premium Why accessible experiments matter

For software development teams, moving fast is key. But so is the confidence that you’re building the right thing in the first place. To reduce uncertainty, product and engineering teams are running more experiments across websites, apps, and every level of the stack to gain valuable data and real user feedback, enabling them to deliver … continue reading

How to solve your UI testing problems

Enterprises want to deliver software fast in order to keep up with market demands and stay competitive, but at the end of the day it doesn’t matter how fast they deliver software if it’s not pleasing to the end user.  “Users are the ones who are going to be interacting with your application, so you … continue reading

premium The critical standard for design thinking

Experience is top of mind for companies across many verticals, and for good reason—user experience is expected to replace price and product as the key brand differentiator by next year. Delivering remarkable experiences requires thoughtful experience design (XD)—driven by a human-centric approach to solving problems. When we talk about human-centric approach, we think about design … continue reading

Mapping customer journeys: The path to better UX

Everyone today talks about improving customer experience, but what’s the best way to achieve this? A key challenge for solutions providers is how to obtain valuable feedback from users without experiencing their pain points first hand. Increased engagement is a must to achieve this. While this means dedicating more resources to the client, there is … continue reading

premium Empathy drives software experience design

The acceleration of technology has directly influenced the digital customer’s behavioral patterns, driving enterprises to develop products and services that continue to meet constantly changing demand. Software companies and ISVs cannot afford to take a business-centric approach to push products into the market. It is imperative to fully integrate the customer into the design process … continue reading

How to successfully apply DevOps in your CX development

When businesses embrace a “customer first” mentality, they become more reliant on technology than ever before. As these enterprises race to transform themselves into digital companies, the need for constant innovation of customer experience (CX) capabilities through software development comes into focus. For customer experience products and services, the imperative for quality is paramount because … continue reading

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