Topic: user experience

premium The critical standard for design thinking

Experience is top of mind for companies across many verticals, and for good reason—user experience is expected to replace price and product as the key brand differentiator by next year. Delivering remarkable experiences requires thoughtful experience design (XD)—driven by a human-centric approach to solving problems. When we talk about human-centric approach, we think about design … continue reading

Mapping customer journeys: The path to better UX

Everyone today talks about improving customer experience, but what’s the best way to achieve this? A key challenge for solutions providers is how to obtain valuable feedback from users without experiencing their pain points first hand. Increased engagement is a must to achieve this. While this means dedicating more resources to the client, there is … continue reading

premium Empathy drives software experience design

The acceleration of technology has directly influenced the digital customer’s behavioral patterns, driving enterprises to develop products and services that continue to meet constantly changing demand. Software companies and ISVs cannot afford to take a business-centric approach to push products into the market. It is imperative to fully integrate the customer into the design process … continue reading

How to successfully apply DevOps in your CX development

When businesses embrace a “customer first” mentality, they become more reliant on technology than ever before. As these enterprises race to transform themselves into digital companies, the need for constant innovation of customer experience (CX) capabilities through software development comes into focus. For customer experience products and services, the imperative for quality is paramount because … continue reading

Guest View: Top developer skills in demand

Digital disruption is building a voracious appetite for developers — and every area of home and business life is adapting to disruption. Platform-based business models, from travel and hospitality to recruitment and P2P funding, dominate the economy. Firms like Airbnb and Uber have no physical inventory of their own, but their platforms have revolutionized their … continue reading

UX design: It takes a village

UX design and testing continue to evolve with the emergence of new technologies that enable new types of experiences. Mobile and web apps changed the conversation from UI to UX. Now, UX involves much more than graphical UIs and app performance. Organizations must deliver omnichannel experiences that contemplate voice interfaces, virtual elements and more. “We’re … continue reading

Infragistics accelerates ROI for great user experiences

For the past 30 years, developers have trusted Infragistics to improve their productivity. As app design trends shifted from function-focused to delighting end users with great experiences, Infragistics led the way with tools for developers and designers that enable them to be more innovative and productive alone and together as part of a design-lead process. … continue reading

Improving UX outcomes is a team sport

Most companies building software tout the great user experiences (UX) they provide, but enterprise users seldom agree. After all, everyday apps are intuitive but enterprise applications still tend to require conformance. With Infragistics Indigo.Design, enterprise designers and developers can cooperatively deliver the kinds of UX outcomes their customers expect. Part of the problem is the … continue reading

Utilizing customer experience to measure the impact of new features

For many software engineers, the end-user experience is considered a key element of the features they develop. A number of studies conclude that businesses understand the importance of prioritizing customer experience to remain competitive, so this approach to development aligns well with these business goals. A recent Gartner study shows that 89 percent of brands … continue reading

Organizing a UX team to complement your development team

In order to provide customers with a good experience when using your product, UX needs to be a consideration during development. UX serves two important purposes: helping you understand your customer and translating that understanding into business success, said Josh Ulm, group vice president of UX Design, PaaS, and IaaS at Oracle. “It’s simple really, … continue reading

Industry Watch: In software, words matter

This month’s column is about words — specifically, the textual content that appears in your applications. While teams of engineers and designers spend hours thinking about the user interface, the actual words written into an application are often an oversight. An easy example used to understand the importance of the word content is when you … continue reading

Search provider Algolia acquires SeaUrchin.IO to enhance insights

Search and discovery service provider Algolia today announced the acquisition of SeaUrchin.IO, a real-time search insights platform, to add greater understanding of user behavior to its solution. Algolia’s search-as-a-service product “helps developers working in ecommerce and B-to-B deliver a great user experience,” Nicolas Dessaigne, Algolia’s founder, told SD Times. “We want to improve the search … continue reading

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