Topic: customer experience

How to successfully apply DevOps in your CX development

When businesses embrace a “customer first” mentality, they become more reliant on technology than ever before. As these enterprises race to transform themselves into digital companies, the need for constant innovation of customer experience (CX) capabilities through software development comes into focus. For customer experience products and services, the imperative for quality is paramount because … continue reading

Cyara brings DevOps to customer experience solution

Customer experience (CX) assurance platform provider Cyara wants to help businesses improve the speed and quality of their development, testing and production teams with the announcement of new DevOps integration. According to the company, the new features will enable businesses to increase their automation initiatives and provide an Agile approach to CX design and management. … continue reading

Couchbase: IT senior leaders fear falling behind in digital innovation

Despite all the hype around digital transformations, today’s enterprises still feel they’re at risk of being left behind by their industries, according to new research from Couchbase. The research puts a microscope on whether data strategies today are supporting customer engagement and experience. According to data from Couchbase’s global survey released today, senior IT leaders … continue reading

Microsoft to cut 7,800 phone business jobs, Dynatrace’s new real-time ‘cockpit’ platform and Text Control moves to GitHub–SD Times news digest: July 8, 2015

Microsoft has announced plans to cut up to 7,800 additional jobs over the next several months, primarily focused on its mobile phone business. In an email to employees, Microsoft CEO Satya Nadella detailed the restructuring of the company’s phone business, which will incur an impairment charge of approximately US$7.6 billion related to Microsoft’s acquired Nokia Devices … continue reading

Analyst Watch: Digital experience delivery requires a strategic transformation

Companies today face a fatal disconnect: Customer experience is a strategic imperative for many, but few have a strategic technology vision that helps them deliver on that promise. In contrast, firms known for delivering differentiated experiences are able to design, launch and deliver them largely because their strategic and technology strategies are aligned. Organizations that … continue reading

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