ServiceNow has released updates to its Now Assist portfolio, which is the company’s generative AI suite. Now Assist in Virtual Agent is a feature that allows users to create and deploy their own chatbots. ServiceNow has added support for Q&A in Knowledge Management and multi-turn conversations that allow customers to provide additional context within the … continue reading
ServiceNow has announced new capabilities in the Vancouver release of the Now Platform to help companies address development skills gaps. According to a 2023 survey from The Manpower Group, 4 in 5 companies struggle to fill the roles they need. They found that the skills gap is the largest it has been in 17 years. … continue reading
ServiceNow’s Virtual Agent chatbot provides a conversational interface for users to perform self-service tasks. Now Assist for Virtual Agent will make the interactions even more intelligent and customers will be able to tackle more complex tasks. By incorporating generative AI, Virtual Agent will be able to provide more “direct, relevant, and conversational responses to questions.” … continue reading
The BigCode initiative’s aim is to build state-of-the-art large language learning models (LLMs) to build code in an open and responsible way. Code LLMs enable the completion and synthesis of code from other code and natural language descriptions, and enables users to work across a wide range of domains, tasks, and programming languages. The initiative … continue reading
ServiceNow, the SaaS cloud and computing software company, today announced LightStep Notebooks in order to deliver unified, comprehensive analysis across applications and infrastructure. This release allows developers to analyze data through visualizations while creating a structured view of the investigation steps as well as a path to resolution. LightStep Notebooks also enables SREs and developers … continue reading
ServiceNow acquires DotWalk ServiceNow, an organization that brings users high quality digital workflows, today announced that it has acquired the AI solutions organization, DotWalk. This collaboration will help users keep pace with technology maintenance by automating software application testing and achieving seamless upgrades with accelerated speed. When running natively on ServiceNow’s automated test framework, DotWalk’s … continue reading
The rapid rise and adoption of low-code application platforms is one of the most significant enterprise technology developments since the BYOD movement. Just as BYOD unlocked new opportunities for productivity and cost reduction, the low-code movement promises to reshape employees’ relationships with their IT departments. In fact, the proliferation of the technology will mean that … continue reading
Rookout’s Agile Flame Graphs was launched to dynamically profile distributed applications in production and provide developers with a fully-visualized understanding of how their code is impacting other applications. “Agile Flame Graphs allows software engineers to select a section of code and instantly visualize the latency between functions and individual lines of code, within and across … continue reading
Much of the movement in DevOps has happened from the perspective of software development. And, while systems managers have adapted to the new order, the one area that has been a drag on achieving greater DevOps success is in change and release management. And at least one service management provider believes automation is the key … continue reading
ServiceNow has announced a new Enterprise DevOps offering as part of its application development services. Enterprise DevOps is a collaborative work approach designed to bring tactical and strategic balance to the business. “We know that software eats (and runs) the world and Enterprise DevOps is part of that process. ServiceNow already uses DevOps to manage … continue reading
