Tim Jones, founder & CEO of app screenshot generator LaunchMatic, shared a story from when he served as growth product manager at Keepsafe Software. He and his team were struggling to create a holistic customer experience report that could be presented to the executive team. “We were receiving tens of thousands of support emails, app … continue reading
For many companies, digital transformation has been happening slowly over the years. But this year, the COVID-19 pandemic has forced companies to transform faster than before, or risk getting left behind. Brick-and-mortar stores needed to create digital storefronts, restaurants needed to invest more heavily into amping up their online ordering operations to support delivery and … continue reading
Digital experience platform provider Episerver has announced that it is acquiring experimentation and optimization company Optimizely. The acquisition will enable Episerver to help customers optimize every user touchpoint. According to the cmopany, customers will be able to do more testing with greater ease than ever before. “While every B2B and B2C company is online today, … continue reading
In 2013, customer experience firm Walker released a report in which it predicted that by 2020, user experience would be the key differentiator for brands, and price and product would become less important to users when choosing among different digital services. Well, 2020 is here, and that prediction seems to have been pretty accurate. In … continue reading
The release of Tasktop Hub 20.3 includes the ability to integrate Jira Align as well as new UX features. Jira Align is also supported by Tasktop Viz, where enterprises get insight into the flow of business value, starting from strategic planning in Jira Align and all through the implementation by individual value streams working in … continue reading
Airship launched free feature flags by Apptimize, enabling app developers to control the scope and timing of feature launches to validate success and reduce risk prior to full rollout. Developers can use Apptimize Feature Flags to choose when and to whom new features are accessible, and easily turn them on or off. In addition to … continue reading
Visual Studio 2019 v16.7 Preview 2 now available with updates to the C++ Connection Manager, .NET Productivity, Git Productivity, and Local Process with Kubernetes. With the new C++ updates, users are now able to edit remote SSH connections, utilize enhanced IntelliSense support for Clang on Windows (clang-cl) in Visual Studio, as well as four new … continue reading
Everyone today talks about improving customer experience, but what’s the best way to achieve this? A key challenge for solutions providers is how to obtain valuable feedback from users without experiencing their pain points first hand. Increased engagement is a must to achieve this. While this means dedicating more resources to the client, there is … continue reading
App-development and digital experience technology company, Progress announced a preview of Progress Unite UX. The solution integrates with existing design tools to automatically translate design into pixel-perfect front-end code. Progress Unite UX combines plug-ins and libraries to popular design tools, creating guidelines for designers to work within. Design files are exported to a “MetaBridge” file … continue reading
Digital disruption is building a voracious appetite for developers — and every area of home and business life is adapting to disruption. Platform-based business models, from travel and hospitality to recruitment and P2P funding, dominate the economy. Firms like Airbnb and Uber have no physical inventory of their own, but their platforms have revolutionized their … continue reading
The process of developing and deploying software can often be a complex one. Because of these complexities, sometimes important things get left out of the process. One mistake that companies often make when launching new software is not properly incorporating user research into their product. Sometimes, what happens is that user research is conducted, but … continue reading
UX design and testing continue to evolve with the emergence of new technologies that enable new types of experiences. Mobile and web apps changed the conversation from UI to UX. Now, UX involves much more than graphical UIs and app performance. Organizations must deliver omnichannel experiences that contemplate voice interfaces, virtual elements and more. “We’re … continue reading
